Service

Demo Romany Sport Plymouth British Sea Kayaks

Providing excellent service is key to the success of British Sea Kayaks. I want to make sure you make the right choices – that you are fully aware of the options open to you. You may already know what you want. You may be starting from scratch or new to the Sea Kayaking UK range. Whatever your situation, this guide is aimed at helping you make the right decision. It explains the sales process and ongoing service commitment to you…

“We can’t thank you enough for the amazing day you dedicated to help us choose the right kayaks. Your professionalism, knowledge and patience is truly incredible!” Rachel and Tal

Choosing your new kayak

Decide which model(s) you are most interested in. You’ll want to consider the characteristics of the boat, what you are likely to use it for and the technical specifications. Pay close attention to the length if storage is a factor, and consider the weight too. If you are moving from a plastic sea kayak you will generally find a composite boat is lighter, but you may wish to reduce the lifting strain still further by choosing a lighter construction.

Next, arrange to see the model you want to buy. This is when you’ll be able to ensure you are making the right choice. Be sure to sit in the boat in clothes and footwear you will paddle in. Take the opportunity to carry out a thorough test on the water. The Plymouth area is an ideal venue offering a wide variety of conditions.

Now decide what (if any) custom extras you require.  If measurements are required I’ll help you to get these right. Once you’re happy we will complete the order form together.

How to pay

A deposit of 25% will secure a stock kayak.  For custom orders this is increased to 50%. Payment is normally by bank transfer, but you can pay with cash if this is more convenient. You will receive an invoice  when you place an order. This will include the all the information you need to make a bank transfer.

At this stage you’ll be very excited and itching to get on the water in your new toy. We all know how this feels! So you won’t be kept hanging around any longer than necessary. If the kayak of your choice is in stock you could be paddling it tomorrow.

Please remember, all kayaks need to be paid for in full before they can be taken away!

Custom orders always take little longer. It’s normally possible to fulfil your order within 6 weeks. If you ask for complicated artwork you may have to wait up to 12 weeks, so some degree of patience is required. Your new sea kayak won’t be allowed out of the factory until it’s perfect.

Delivery options

Your new sea kayak can be delivered to a place of your choice in the United Kingdom or France. It’s all part of the service.

Of course, you will be welcome to collect from British Sea Kayaks  – what a fabulous place to christen your new kayak! Splash some Plymouth Gin over the bow and take a trip along the waterfront of Britain’s Ocean City.

You can also choose to collect from Anglesey – please feel free to discuss this option.  You could take a tour of the factory and meet the team who built your kayak..

FRANCE

For French clients, I can deliver in person to Brittany, or you can collect from Plymouth. Simply book as a foot passenger on Brittany Ferries (Roscoff-Plymouth) and bring a trolley (chariot). There is no charge for taking a sea kayak on the ferry. Contact me for further details.

Repair SERVICE

It’s not always on the sea where kayaks get damaged. Even loading can be a risky business and I’ve seen “hit-and-run” car park damage. Minor repairs are usually easy to deal with. If you simply don’t have the time or a suitable place to sort out your boat, or you just want a good polish, help is right here. You’ll be happy to know that British Sea Kayaks offers a full repair service. If it’s a really bad break the factory can sort it out for you. A courtesy sea kayak may be possible if yours is going to take a long time to fix.

Warranty

Sea Kayaking UK provide you with a 12 month non-transferable warranty from the date you receive your new sea kayak. This covers any defects considered to be the fault of the manufacturer, offering reassurance and peace of mind from a trusted UK company.